FAQ's

Frequently Ask Questions

What is Aurafy?

Aurafy is an online platform offering 24/7 access to qualified mental health professionals, including psychologists and psychiatrists. Users can connect anytime, anywhere for personalized support to deal with various emotional and mental health concerns.

Aurafy allows you to connect with qualified mental health professionals anytime, anywhere. Simply download the Aurafy app, log in, and browse through a list of experienced psychologists and psychiatrists. Choose the one that feels right for you, and book an instant consultation. Whether it's a video call or a chat, you’ll receive personalized support for your emotional and mental health concerns in a soothing, convenient environment.

Consultation fee varied based on the practitioners experiences, expertises and achievements.

You can pay for your consultation using various methods, including mobile banking (bKash/ Nagad/ Rocket/ Upay), credit/debit cards (VISA/ Mastercard), and other local payment options.

Yes, you can browse through the list of available psychologists and select the one that fits your needs based on their expertise and background.

Aurafy is available 24/7, allowing you to schedule consultations at any time, based on your convenience and the availability of the professionals.

On Aurafy, you can consult with licensed psychologists and psychiatrists for a wide range of mental health concerns.

To book an appointment, simply visit the Aurafy platform, select your preferred professional, choose an available time slot, and confirm your booking.

You can cancel or reschedule your appointment directly through the app.

Yes, Aurafy follows strict security protocols to ensure your personal and medical information is kept confidential and protected.

Yes, our psychologists/ psychiatrists will provide digital prescriptions, which you can download in your phone gallery and use to purchase medications from your local pharmacy.

You can contact Aurafy's customer support via email, phone, or through the support section on the platform.

Yes, all psychologists and mental health professionals on Aurafy are fully qualified and have extensive experience in their fields.

The Aurafy app is compatible with most smartphones and tablets, supporting both iOS and Android devices.

You can download the Aurafy app from the Apple App Store or Google Play Store, depending on your device.Simply search for "Aurafy" and follow the installation instructions.

Yes, our psychologists/ psychiatrists will provide digital prescriptions, which you can download in your phone gallery and use to purchase medications from your local pharmacy.